Abstract

Background: Health services provided to disabled veterans and families of martyrs play a key role in the health status of this group. Objectives: The current study aimed at investigating the insurance problems faced by veterans and their families. Methods: In 2015, the study was started as a Delphi method with a stratified random sampling of 30 participants among experts and managers of Foundation of Martyr and Veterans Affairs of Tehran, Iran. After data collection, encoding and classification, health insurance problems encountered by veterans were identified. Results: The major medical problems faced by veterans were issues related to insurance company policies, financial partnership, insurance coverage, decision-makers, service systems, and the evaluation and monitoring of insurance claims. Conclusions: It is necessary to design and introduce an intra-organisational and independent insurance system under the category of 'health insurance for veterans and their dependents' to provide preventive and remedial health services for the targeted group.